Why I won’t use Lawyer’s Title again

When you’re in a commodity business like supplying title insurance in Los Angeles, you have a strong incentive to provide really great customer service, because, otherwise, how can you distinguish your company from all the other companies providing exactly the same coverage at pretty much the same price? So it’s been pretty frustrating this morning … Continue reading “Why I won’t use Lawyer’s Title again”

Adaptive to Craigslist: Take our money, please

You’ll rarely hear us asking a company to take our money. But we’re doing it today. As you probably know, we’ve been hit by a rash of scammers posting fake Adaptive ads, hoping to steal money from naive potential renters. This scam works because the cost of customer acquisition is basically nil. All the crooks need to … Continue reading “Adaptive to Craigslist: Take our money, please”