One of the strange things about Adaptive is that neither Jon and I have never managed lots of people before.
So, as our operation has grown, we have had to learn by trial and error (mostly error, honestly) about hiring, retaining, motiving people.
We’ve also found ourselves having to re-think entire aspects of our operations, from how we manage construction projects, to how we do leasing, to who receives inbound tenant complaints, etc.
The bad news is that this learning has been painful. We’ve burned out good people, had to scramble to fix problems that could have been avoided with better systems, etc.
The good news is that, once we get it into shape, the operation will be able to handle even more volume than we have been pumping through it.